What to Do When Videos are Not Displaying

What to Do When Videos are Not Displaying

What to Do When Videos are Not Displaying

Troubleshooting Guide: What to Do When Videos are Not Displaying

If you're having trouble viewing videos on your device, There are several things you can do to troubleshoot the issue. Here's a step-by-step guide to help you fix the problem.

Step 1: Check Your Device and Browser

Sometimes videos may not play because the device or browser is outdated and/or doesn't support the video format. Here's what you can do:
  1. Make sure your device operating system is updated to the latest version. If you're not sure how to do this, search online for "how to update operating system for [insert your device name here]."
  2. Make sure your browser is updated to the latest version. If you're not sure how to do this, search online for "how to update [insert your browser name here]."
  3. Try playing the video on a different browser, such as Google Chrome or Mozilla Firefox, to see if the issue is browser-specific.

Step 2: Clear Your Browser Cache and Cookies

Your browser cache and cookies can sometimes cause issues with video playback. Clearing your browser's cache and cookies may help to resolve the problem. Here's how you can do it:
  1. Open your browser and go to the Settings menu.
  2. Click on "Clear browsing data" or "Clear history and website data."
  3. Select the time range and check the boxes for "Cache" and "Cookies and other site data."
  4. Click "Clear data" to confirm.

Step 3: Check your internet connection

If your internet connection (such as fibre, ADSL, or mobile data) is unstable or malfunctioning this can cause issues with video playback. A few things can help you diagnose or resolve the issue. Here's how you can do it:
  1. Try to load any embedded video from another source such as https://vimeo.com, if these load fine then your internet connection is likely to be fine
  2. Restart your internet connectivity device, like your wifi router or your mobile phone if using mobile data
  3. Check your internet speed with www.speedtest.net, if you are not receiving the download speed you expect (per your contract with the provider) please contact your internet service provider’s support team and they will help you problem solve. 

Step 4: Try Using a Different Device

If you've tried the above steps and the video is still not playing, try using a different device. This will help you to determine if the problem is specific to your device or not.

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